What is Te Ara Tauwhirotanga

Te Ara Tauwhirotanga is the Sector wide Model of Care for Te Whatu Ora Lakes area Mental Health & Addictions. It was developed through extensive consultation with the community including service providers, service users, whānau, and local iwi. It identifies what the community said was important to them. 

 
 

 Tangata - People

Family/ whānau as partners-Ko te whānau te whakaruruhau o te tangata, me

hīkoi ngātahi

  • A network of people who love and care for us can sustain us in times of wellness and ill health.

  • When my chosen supports are kept well informed and are actively involved in my journey things go better for me.

  • Sometimes, I may make choices not to involve my family/ whānau.

  • Service options that maintain family/whānau wellbeing are essential.

My experience matters- E aro ki te hā o te tangata kia motuhake ai taku hīkoi

  • My journey is unique to me.

  • Mutual respect and trust can develop from listening to and valuing my understanding of what is happening for me.

  • No judgement is made of my cultural or religious background, or sexual orientation.

  • When I am part of the workforce, my lived experience can support others in their healing journey.

Caring and well supported workforce - He hunga tauwhiro, te tāngata mātau

hai awhina i taku hikoi

  • What matters most to me is that people who work in services, are competent in what they do, are helpful, caring and kind.

  • When service staff are listened to and nurtured professionally, this reflects in their relationships with me and my family/ whānau, those they serve.

  • Workforce across services mirrors the community they work within.

Connectedness- He ara tukutuku ka pakari taku hikoi

  • Being connected to and with others is the most important aspect of my wellbeing.

  • Local, regional and national systems work well together so that my experience of them is as seamless as possible.

Tikanga - Values

Te Ao Maori: Maori worldview- He Māori ahau, me Māori hoki taku hīkoi

  • If I am Māori I am supported to feel secure in my own traditions and Māori worldview (matauranga Māori).

  • Concepts that I recognise such as whakapapa, tikanga and kawa are woven into all service delivery.

  • The mana whenua of the Lakes region - Te Arawa and Tuwharetoa are recognised and meaningfully involved at a strategic level in service planning or development.

Easy quick access to help when I need it - He ngāwari te toro atu i taku ringa ki

te kapo i tāku e hiahia ana

  • My family/whanau and I are able to self-manage many things when given the right information or online tools.

  • Connecting with services takes courage and effort.

  • Receiving a warm welcome acknowledges our distress and need for swift support.

  • If a service is not the right one for us, we are supported to move to another that is a better fit.

Protecting and promoting wellbeing - Whakateiteihia, whakahaumarutia te

hauora o te tangata

  • Activity that strengthens and promotes wellbeing is a priority for everyone, whether well, at the start of or experiencing ill health.

  • Growing healthy babies, children and young people is a focus.

  • My neighbourhood, school, work and home are safe places for me and/or my family/whānau to be and thrive.

  • Early support, intervention and information is easily available at the times that I need help.

Healing and recovery - Kia piki te kaha me te māramatanga i roto i ahau

  • My wellbeing is fluid. Maintaining, restoring, relapsing and recovery are all a part of my journey, meaning I may need services short term, one-off, episodically or long term.

  • Recovery happens when hope is present, and my strengths are recognised and developed.

Taiao - Environment

A local service presence - Nō taku rohe, he pātaka tauwhirotanga

  • Information, service navigation or low-level support for me or my family should be available using virtual technology or in a physical location within my community.

  • This community-based centre may offer a range of help options such as rongoa, lifestyle and health coaching, talking therapies, mindfulness, peer support, help with employment, and access to specialists if needed.

Equitable outcomes - He motuhake te hīkoi o i a tangata, arotahia, poipoia

  • Mind, body, spirit – people are a combination of all these things.

  • Health services will ensure that my physical health and psychological health needs are taken care of together

  • Sometimes, groups of people in our community need more support than others.

  • This is recognised by services who will be considered about who they deliver to and why their work should be a priority for specific groups.

 

The meaning behind the Te Ara Tauwhirotanga symbolism

The colours reflect the Lakes region.

The green reflects the maunga, forests and outdoors.

The red reflects the geothermal nature of the area.

The blue reflects the sky and lakes.

The centre picture, depicting faces with pressed noses (hongi) represents people being at the heart of everything and speaks also to connection.

The second circle around the centre faces incorporates elements of the traditional Te Arawa and Tuwharetoa designs representing Te Pupu and Te Hoata, sisters of Ngatoroirangi the tohunga of the Te Arawa canoe.

When Ngatoroirangi was climbing the summit to Tongariro he faced many challenges, including a blizzard. Seized by the snow, he called to his sisters Kuiwai and Haungaroa to send fire.

Upon hearing the calls of their brother they sent two demigod siblings; Te Pupu and Te Hoata to take heat to their brother.